FAQ

Where do I find the unique code?

Unique codes can be found printed on the inside of specially marked promotional cases of Carlton Draught and Victoria Bitter. Unique codes are 10 digits long and start with either a ‘CD’ prefix for Carlton Draught or a ‘VB’ prefix for Victoria Bitter. Please select your prefix from the drop-down menu of the form, and then enter your 10 digit code into the form field.

Where can I buy the specially marked cases?

Specially marked cases will be available in participating IGA Liquor, Cellarbrations and The Bottle-O stores. Specially marked cases of Carlton Draught will be available in VIC, TAS, ACT, SA, NT, WA and Victoria Bitter will be available in NSW, QLD and WA whilst stocks last.

What cases are specially marked?

Specially marked cases will be running on 24 packs of Carlton Draught bottles, and 30 packs of Victoria Bitter cans. We noticed a small error on some of our printed items, stating that specially marked 24 packs of Carlton Draught cans will be available, this is incorrect and only 24 can packs of Carlton Draught bottles are available in specially marked cases.

What is ShopAFL?

ShopAFL is the official online shop of the AFL. ShopAFL has the largest range of team gear and merchandise in one online location: Click here.

Can I use my e-voucher in-store at official AFL stores?

The e-voucher can only be used online. Head to Click here to grab your fresh new gear!

How much is shipping on the ShopAFL website?

Shipping is determined by ShopAFL at the checkout. Click here to find out more about their shipping prices.

What is NRLShop?

NRLShop is the official online shop of the NRL. NRLShop has the latest team gear and merchandise in one online location: Click here.

Can I use my e-voucher in-store at official NRL stores?

The e-voucher can only be used online. Head Click here to grab your fresh new gear!

How much is shipping on the NRLShop website?

Shipping is determined by NRLShop at the checkout. Click here to find out more about their shipping prices.

Can I use my e-voucher to purchase tickets to matches?

You cannot use your e-voucher to purchase tickets to matches. However, you can purchase your team’s favourite merchandise online from NRLShop or ShopAFL with the e-voucher. Head to either shop.afl.com.au or www.nrlshop.com to grab your fresh new gear!

Do I get a ShopAFL or NRLshop e-voucher?

When you claim your e-vouchers at www.backtofooty.com.au, you will have the option to claim either a ShopAFL or NRLshop e-voucher. Select the icon of the voucher you wish to claim and proceed to follow the instructions.

How do I get the $20 e-voucher?

If you buy 2 x cases, you will be able to combine your 2 x unique codes from these cases to receive a $20 e-voucher to use online. If you have bought 2 x cases, please make sure you select the option ‘I have purchased 2 x cases and want to redeem my $20 e-voucher’ on the home page. You will be unable to go back and re-submit your codes if you have already clicked submit.

Can I swap 2 x $10 e-vouchers for a $20?

You are unable to swap your 2 x $10 e-vouchers for a $20 e-voucher. If you have bought 2 x cases and are wanting the $20 e-voucher, please ensure you input your 2 unique codes when selecting the option ‘I have purchased 2 x cases and want to redeem my $20 e-voucher’ on the home page. You will be unable to go back and re-submit your codes.

I forgot to enter my second unique code, how do I get my $20 e-voucher?

If you did not enter your 2 x unique codes when submitting them you will be unable to go back and re-submit. This means you will be unable to claim a $20 e-voucher. However, you can receive another $10 e-voucher by entering your second unique code separately.

Can I claim a NRLshop e-voucher if I have bought Carlton Draught?

Yes! You can claim either a NRLshop or ShopAFL e-voucher if you have bought a case of Carlton Draught.

Can I claim a ShopAFL e-voucher if I have bought Victoria Bitter?

Yes! You can claim either a NRLshop or ShopAFL e-voucher if you have bought a case of Victoria Bitter.

Can I use a combination of Victoria Bitter and Carlton Draught cases to receive my $20 e-voucher?

Yes! You can use a combination of Victoria Bitter and Carlton Draught cases to receive your $20 e-voucher.

Where can I spend my ShopAFL e-voucher?

Click here, select your items and enter you code into the ‘gift card’ field when selecting your payment option.

Where can I spend my NRLshop e-voucher?

Click here, select your items and enter you code into the ‘gift card’ field when selecting your payment option.

Can I use my ShopAFL or NRLshop e-voucher on freight?

E-vouchers cannot be used on freight. Shipping is determined by NRLShop or ShopAFL at the checkout. Click here for NRL or Click here for AFL to find out more about their shipping prices.

When do I need to claim my e-voucher by?

You must use your unique code to claim your e-voucher at www.backtofooty.com.au by 11:59pm AEST 26/4/19.

How long is my e-voucher valid for?

E-vouchers will expire at 11:59pm AEDT on 31/10/19. Please ensure you use them online before this time.

Is there a minimum spend to use the e-voucher?

There is no minimum spend to use the e-voucher.

What happens if my order is less than my e-voucher amount?

If the transaction total is less than the e-voucher value, any remaining value left on the e-voucher will be lost.

Can I use more than one e-voucher in a single transaction?

There is a limit of one e-voucher per transaction.

How many e-vouchers can I claim?

You can only claim up to a maximum of $60 worth of e-vouchers.

Can I use my e-voucher on sale items?

Yes, it can be used on sale items.

Why haven’t I received an email with my e-voucher code?

Your nominated e-voucher should be emailed to you within 20 minutes of entering your details. However, in some cases, you may need to allow up to 2 days. Be sure to check your email including your junk/spam folder.

I need to update my contact details, where do I go?

Select My Details and follow the steps.

Am I eligible to enter this promotion?

Only Australian residents aged 18 or over can enter this promotion. Directors, officers, management and employees (and their immediate families) of the promoter; and the agencies, companies or participating premises associated with this competition are not eligible to enter this promotion.

What is Carlton & United Breweries privacy policy?

The policy is located here.

Who should I contact with any questions?

Click here if we haven’t covered your question above.